Faq

Questions, answered

Short answers about matching, setup, leads, pricing and privacy

Basics

What is AI visual search?
Shoppers find products by uploading a photo instead of typing keywords

How does it work?
The system analyzes the uploaded photo and finds the most visually similar products in your catalog

Does it search the internet?
No. It only searches your own product catalog

How is it different from Google Lens?
Google Lens searches the whole web. ImageFlow-AI searches only your catalog, so every result is something you sell

Who is it built for?
Manufacturers, distributors, wholesalers and ecommerce companies that sell visual products

Which products work best?
Products people choose by appearance: stone, tile, flooring, furniture, fabrics, apparel and décor

Can it be used for B2B catalogs?
Yes. It is designed for B2B suppliers as well as retail stores

Matching

How is a match calculated?
Machine learning compares visual attributes: color, tone, texture, pattern and finish

How accurate is it?
It depends on photo quality, how distinct the products are, and how well your catalog covers the style

What if there is no good match?
The widget shows the closest results and offers an inquiry form, so the visit becomes a lead

Can it suggest alternatives?
Yes. When there is no exact match it shows visually similar products

What about products that look very similar?
It returns several close results so the customer can compare them side by side

What if the photo is poor quality?
It still tries to match. Clearer, well-lit photos give better results

Do phone photos work?
Yes. Most customers use phone photos, in stores or on job sites

Can I control which products appear?
Yes. Matching follows your catalog configuration

Setup

Does it work with Shopify?
Yes

Does it work with WordPress and WooCommerce?
Yes

Does it work with a custom website?
Yes. It works with custom sites and other ecommerce platforms

How hard is it to add?
Paste one embed line. You don’t build or host any computer-vision system

Do I need to build my own AI model?
No. We provide and run the technology

Does it replace my existing search?
No. It works next to your current keyword search and menus

How do we keep the catalog up to date?
Upload an Excel file with four columns, or let us index your sitemap or product feed automatically

How long does implementation take?
Product ingestion takes minutes to a couple of hours. Then you confirm your domain and add the embed line

What do I need to get started?
A product catalog with the items you want customers to find

Leads & customers

Do customers need an account?
No. There is no login or app. Any visitor can use it

Can it generate leads?
Yes. When there is no exact match, customers can send their photo and contact details to your team

Is there a limit on how many customers can use it
No per-visitor limit

Can sales teams use it?
Yes. Reps can identify products from customer photos or samples

Can it increase sales?
It can, by helping customers find products and alternatives they couldn’t name

Pricing & privacy

How does pricing work?
A $100 monthly base, plus $0.01 per search visit and $0.10 per lead See the Pricing page

Can I try it before committing?
Yes. Contact us to discuss an evaluation or a demo on your catalog

Is our product data private?
We keep only catalog data and customer photos, and we don’t share them with third parties

Why not build it ourselves?
You avoid the development cost and the ongoing work of running AI infrastructure

Still have a question?

Tell us about your catalog and we'll answer directly.

Contact us

ImageFlow-AI is a product of CandorLight LLC.

info-request@imageflow-ai.com

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